:root{
 --green:#16a34a;--green-dark:#08783a;--orange:#f97316;--ink:#16231b;--muted:#6b7280;
 --line:#e5e7eb;--bg:#f5f7f6;--white:#fff;--danger:#b91c1c;--warn:#b45309;--blue:#1d4ed8;
 --shadow:0 10px 35px rgba(16,24,40,.07)
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,Segoe UI,Roboto,Arial,sans-serif;line-height:1.5}
a{color:inherit}.topbar{min-height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:24px;padding:0 max(18px,calc((100vw - 1220px)/2));position:sticky;top:0;z-index:20}
.brand{text-decoration:none;display:flex;align-items:baseline;font-weight:900;font-size:22px;letter-spacing:-.7px;color:#1f2937}.brand44{color:var(--green);font-size:30px}.brand small{font-size:9px;letter-spacing:1.3px;color:var(--orange);margin-left:7px}
.topbar nav{display:flex;gap:5px;align-items:center;flex:1}.topbar nav a{text-decoration:none;padding:10px 12px;border-radius:10px;font-size:14px}.topbar nav a:hover{background:#f0fdf4}.topbar nav .nav-cta{background:var(--green);color:#fff}.user-menu{display:flex;gap:12px;align-items:center;font-size:13px}.user-menu a{color:var(--muted)}
.container{max-width:1220px;margin:0 auto;padding:30px 18px 60px}.footer{border-top:1px solid var(--line);background:#fff;display:flex;justify-content:space-between;gap:20px;padding:25px max(18px,calc((100vw - 1220px)/2));font-size:13px;color:var(--muted)}
.hero{background:linear-gradient(135deg,#0f8d43,#15a34a 55%,#f97316 160%);border-radius:24px;color:#fff;padding:34px;box-shadow:var(--shadow);display:grid;grid-template-columns:1.3fr .7fr;gap:24px;align-items:center}
.hero h1{font-size:34px;line-height:1.12;margin:6px 0 12px}.hero p{max-width:700px;margin:0;color:#eafbf0}.eyebrow{text-transform:uppercase;letter-spacing:1.3px;font-size:12px;font-weight:800;opacity:.9}
.hero-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:22px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:12px;padding:12px 16px;background:var(--green);color:#fff;text-decoration:none;font-weight:750;cursor:pointer;font-size:14px}.btn:hover{filter:brightness(.96)}.btn.orange{background:var(--orange)}.btn.secondary{background:#fff;color:var(--green-dark);border:1px solid #d1fae5}.btn.ghost{background:transparent;border:1px solid var(--line);color:var(--ink)}.btn.danger{background:#fff0f0;color:var(--danger);border:1px solid #fecaca}
.hero .btn.secondary{border:0}.hero-side{background:rgba(255,255,255,.13);padding:20px;border-radius:18px;border:1px solid rgba(255,255,255,.2)}.hero-side strong{display:block;font-size:18px;margin-bottom:8px}
.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:20px}.grid.two{grid-template-columns:repeat(2,1fr)}.grid.four{grid-template-columns:repeat(4,1fr)}
.card,.panel{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px;box-shadow:0 4px 20px rgba(16,24,40,.035)}.card h3,.panel h2,.panel h3{margin:0 0 8px}.card p{margin:0 0 14px;color:var(--muted)}.icon{width:44px;height:44px;display:grid;place-items:center;border-radius:13px;background:#ecfdf3;font-size:22px;margin-bottom:12px}.icon.orange{background:#fff7ed}.icon.blue{background:#eff6ff}
.section-title{display:flex;justify-content:space-between;gap:20px;align-items:end;margin:32px 0 12px}.section-title h2{margin:0}.section-title p{margin:5px 0 0;color:var(--muted)}
.flash{max-width:1184px;margin:14px auto -12px;border-radius:12px;padding:12px 16px}.flash.success{background:#ecfdf3;color:#166534}.flash.error{background:#fef2f2;color:#991b1b}.flash.info{background:#eff6ff;color:#1e40af}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-grid .full{grid-column:1/-1}label{display:flex;flex-direction:column;gap:7px;font-weight:700;font-size:13px}input,select,textarea{width:100%;border:1px solid #d1d5db;border-radius:11px;padding:11px 12px;background:#fff;color:#111827;font:inherit}textarea{resize:vertical;min-height:120px}input:focus,select:focus,textarea:focus{outline:3px solid rgba(22,163,74,.12);border-color:var(--green)}small.help{font-weight:400;color:var(--muted)}
.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:12px 10px;border-bottom:1px solid var(--line);text-align:left;font-size:14px}.table th{font-size:12px;text-transform:uppercase;color:var(--muted)}.table a{font-weight:700;color:var(--green-dark)}
.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800;background:#f3f4f6;color:#374151}.badge.open,.badge.answered{background:#ecfdf3;color:#166534}.badge.in_analysis{background:#eff6ff;color:#1d4ed8}.badge.waiting_store{background:#fff7ed;color:#b45309}.badge.resolved,.badge.closed{background:#f3f4f6;color:#4b5563}.badge.urgent{background:#fef2f2;color:#b91c1c}.badge.high{background:#fff7ed;color:#b45309}
.analysis{border:2px solid #d1fae5;background:#f7fff9;border-radius:20px;padding:22px}.analysis.technical{border-color:#fed7aa;background:#fffaf5}.analysis.needs_info{border-color:#bfdbfe;background:#f8fbff}.analysis h2{margin:0 0 8px}.analysis pre,.prewrap{white-space:pre-wrap;font:inherit;margin:12px 0}.confidence{color:var(--muted);font-size:12px}
.diagnostics{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:15px 0}.diag{border:1px solid var(--line);border-radius:13px;padding:12px;background:#fff}.diag b{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}.issue{border-left:4px solid var(--orange);padding:11px 13px;background:#fff;border-radius:8px;margin:8px 0}.issue.info{border-left-color:#3b82f6}.issue.warning{border-left-color:#f97316}
.article-list{display:grid;gap:12px}.article{display:block;text-decoration:none;background:#fff;border:1px solid var(--line);border-radius:14px;padding:15px}.article:hover{border-color:#86efac}.article strong{display:block;margin-bottom:5px}.article span{color:var(--muted);font-size:13px}
.ticket-thread{display:grid;gap:12px}.message{max-width:82%;background:#fff;border:1px solid var(--line);border-radius:16px;padding:14px}.message.store{margin-left:auto;border-color:#bbf7d0;background:#f0fdf4}.message.admin{margin-right:auto}.message.internal{background:#fff7ed;border-color:#fed7aa}.message-head{font-size:12px;color:var(--muted);margin-bottom:7px}.message-body{white-space:pre-wrap}.attachments{display:flex;flex-wrap:wrap;gap:7px;margin-top:8px}.attachments a{font-size:12px;padding:6px 9px;border-radius:8px;background:#f3f4f6}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.stat{background:#fff;border:1px solid var(--line);border-radius:16px;padding:16px}.stat small{color:var(--muted)}.stat strong{font-size:26px;display:block;margin-top:4px}
.kb-categories{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}.kb-categories a{text-decoration:none;border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 11px;font-size:13px}.kb-categories a.active{background:#ecfdf3;border-color:#86efac;color:#166534;font-weight:800}
.empty{text-align:center;padding:35px;color:var(--muted)}.muted{color:var(--muted)}.row-actions{display:flex;flex-wrap:wrap;gap:8px}.whatsapp-card{background:#eafff0;border:1px solid #bbf7d0}.notice{border-radius:12px;padding:12px 14px;background:#eff6ff;color:#1e3a8a}.warning{background:#fff7ed;color:#92400e}
.login-card{max-width:560px;margin:70px auto;background:#fff;border:1px solid var(--line);border-radius:24px;padding:30px;text-align:center;box-shadow:var(--shadow)}.login-card h1{margin:8px 0}.login-card p{color:var(--muted)}
@media(max-width:900px){.topbar{position:static;flex-wrap:wrap;padding:14px 18px}.topbar nav{order:3;width:100%;overflow:auto}.user-menu{margin-left:auto}.hero{grid-template-columns:1fr}.grid,.grid.two,.grid.four,.stats{grid-template-columns:1fr 1fr}.diagnostics{grid-template-columns:1fr}}
@media(max-width:620px){.container{padding:18px 12px 45px}.hero{padding:24px 18px;border-radius:18px}.hero h1{font-size:28px}.grid,.grid.two,.grid.four,.stats{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.topbar nav a{white-space:nowrap}.user-menu span{display:none}.message{max-width:95%}.footer{flex-direction:column}.section-title{align-items:start;flex-direction:column}}